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Tablets to replace restaurant wait staff

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Good news for anyone sick of waiting for the check to arrive when there are pants to go home and unbutton, and for restaurateurs trying to turn tables on a busy night: all you need is iPads.

A new report published in the Cornell University School of Hotel Administration’s Center For Hospitality Research has found that adding tabletop tech at “full-service casual dining chains” seems to benefit patrons and customers alike. By monitoring one chain restaurant’s service over the course of two Fridays and two Saturdays between 12:00-10:00 p.m., researchers discovered that table turnover rates improved and customer spending increased when a table top-placed tablet was used for ordering and/or settling the bill. – READ MORE

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