Tablets to replace restaurant wait staff
Good news for anyone sick of waiting for the check to arrive when there are pants to go home and unbutton, and for restaurateurs trying to turn tables on a busy night: all you need is iPads.
A new report published in the Cornell University School of Hotel Administration’s Center For Hospitality Research has found that adding tabletop tech at “full-service casual dining chains” seems to benefit patrons and customers alike. By monitoring one chain restaurant’s service over the course of two Fridays and two Saturdays between 12:00-10:00 p.m., researchers discovered that table turnover rates improved and customer spending increased when a table top-placed tablet was used for ordering and/or settling the bill. – READ MORE