Over one-third of calls to the Department of Veterans Affairs’ crisis line in May rolled over to back-up call centers, according to emails from the hotline’s former director.
Greg Hughes, who directed the Veterans Crisis Line until leaving his position in June, said in emails reported by the Associated Press that between 35 and 40 percent of calls from troubled veterans to the hotline in May were not answered by primary staffers and instead roll over to back-up call centers, where they are answered by workers who do not have the same level of training to handle veterans in crisis. – READ MORE
